All of our products come with full warranties from the manufacturer. This means you can enjoy all the benefits of buying a brand new item – except at a clearance price!
The warranty period will vary from 1 to 5 years, depending on the manufacturer.
We have a 7 day DOA (dead on arrival) policy, which means that you are entitled to a full refund or exchange if the product is mechanically defective within the first 7 days of purchase (confirmed by the manufacturer).
The Appliances Online Customer Experience Team is dedicated to helping you with any after sales requests. If your new purchase ever needs any technical attention during the warranty period, all you need to do is give us a call and we will take care of the rest.
Customer Care Plan
Customer Care Plans are available for all products. Care Plans are only available at the time of purchase. If you have purchased a Care Plan, we will pay for the parts, labour and service fees (where applicable) if your product suffers a mechanical or electrical failure subject to the terms and conditions set out in our Customer Care Plan brochure.
A separate Customer Care Plan must be purchased for each product that you buy from us. Your tax invoice will specify the period of cover. Your Customer Care Plan starts at the expiration of the manufacturer’s warranty for your product.
Making a Warranty Claim
To make a warranty claim, please contact the relevant manufacturer directly, or contact our Customer Service Liaison team on (02) 9694 0210. You will need your tax invoice when making a claim.
To make a claim under our Care Plan, please call the Care Plan Team on: 1300 100 824.