All of our products (yes, even our clearance items) come with full manufacturer warranty. This means you can enjoy all the benefits of buying a brand new item – except at a clearance price!
The warranty period will vary from 1 to 5 years, depending on the manufacturer.
We have a 7 day DOA (dead on arrival) policy, which means that you are entitled to a full refund or exchange if the product is mechanically defective within the first 7 days of purchase (confirmed by the manufacturer).
Our Sales & Support Team is dedicated to helping you with any after sales requests. If your new purchase ever needs any technical attention during the warranty period, all you need to do is give us a call and we will take care of the rest.
Making a Warranty Claim
To make a warranty claim, please contact the relevant manufacturer directly, or contact our Customer Service Liaison team on (02) 9694 0210. You will need your tax invoice when making a claim.
To make a claim under our Care Plan, please call the Care Plan Team on: 1300 100 824.