Popular Questions & Answers
Can you deliver to my area?
There is a good chance we can deliver to your area, depending on the product you’re looking to buy. We deliver Brand New products to Australian metropolitan areas, as well as selected regional centres. If you’re after one of our Cosmetic Imperfection or New Condition products, delivery is only available to NSW, QLD, VIC and the ACT.
How much is delivery?
Glad you asked! Our professional delivery service which includes the taking away of your old appliance (if you need it) is completely FREE! Yes you heard it right, along with our amazing deals and market leading prices we also don’t charge a cent for delivery.
How long will delivery take?
It depends on what product you purchase and where you’re located. When you add a product to your cart and checkout, you’ll be able to select your preferred delivery date which we’ll confirm for you once we process your order. If we cannot meet your ideal delivery date, we’ll be in touch to let you know what other dates are possible.
Please note, purchase of clearance appliances (Cosmetic Imperfection, New Condition, Brand New Runout) can take extra time for delivery depending on where you’re located.
Can I schedule a specific delivery time?
Unfortunately, we are unable to schedule deliveries at specific times of the day. We will usually deliver during business hours, however in some selected zones we deliver as early as 6:30am and as late as 7:00pm. On the day of delivery, you’ll receive a text message with a 2 hour delivery window.
Can you take my old appliance away?
Yes we sure can. Just request on the product page (after you enter your postcode) or in the order notes field (in the checkout) that you would like removal of an old appliance.
Do you offer professional installation?
We offer free connection for refrigerators, washing machines (excluding washing machine pedestals) and microwaves as well as paid installation for harder to install products such as dishwashers, and cooking appliances. Look for the paid installation options on the product page, which appear right after you enter your post code (located above the add to cart button).
Are all of your products brand new?
We have brand new products straight from the manufacturer, product considered as new (may come without it’s original box), as well as products which contain scratches and or dents (but which are still in perfect working condition). Simply look for the different variation tags when on the product page of the product you’re looking to buy.
Whats wrong with this clearance item?
If the product you’re looking at is classed as a Cosmetic Imperfection, it will have some form of exterior damage in way of scratches and or dents. Assuming we don’t have photos showing of the damage, simply give us a call on 1300 002 500 so we can arrange for photos to be sent to you.
Do all of your products come with warranty?
Yes, all of our products come with standard manufactures warranty which changes from product to product and brand to brand. Simply look for the warranty information located in the specifications table on each product page, just right of the product image.
Does the product come with all attachments and accessories?
Our products always come with all original parts and accessories, except when buying a Cosmetic Imperfection. There are times where not all original accessories are available, however you will have everything needed to operate the product as is intended.
AFTER SALES SUPPORT
I have a problem with a product I purchased from you, what do I do?
If you have any issues regarding a previous order, please send us a support request and we’ll be in touch to let you know the next steps. When submitting your form please let us know as much information about your order and issue as possible.